# Licenses

MailTrixy is available under two license types. Choose the license that matches your intended use case.

## Regular License

The Regular License is intended for personal or single-business use where end users are not charged for access to the application.

Allowed | Not Allowed
--- | ---
Install on one domain/server | Install on multiple domains
Use for your own business email management | Charge users for access (SaaS)
Use for a single company with multiple team members | Resell or redistribute the product
Customize and modify the source code | Offer as a hosted service to clients
Use all features including AI, workflows, and campaigns | Share or transfer the license

Use case example: A marketing agency installs MailTrixy on their server for their own team to manage client email campaigns. The team members do not pay to use the tool.

## Extended License

The Extended License is required when you want to operate MailTrixy as a SaaS platform, charge users for access, resell the product, or serve multiple clients.

Allowed | Not Allowed
--- | ---
Everything in Regular License | Redistribute the source code as-is
Charge users subscription fees for access | Claim original authorship
Run as a multi-tenant SaaS platform | Remove license verification
Offer managed hosting to clients | Sublicense to other developers
Install on one production domain | Install on multiple production domains
White-label with your own branding | —

Use case example: You build a SaaS email management platform using MailTrixy and charge customers $29/month for access through subscription plans.

## What's Included

Both license types include:

- Full source code — Complete, unencrypted PHP/Blade/JavaScript source code.
- All 20 modules — Unified Inbox, Contacts, Campaigns, Workflows, AI Assistant, Knowledge Base, Analytics, Admin Panel, Channels, API, and more.
- 52 email templates — Pre-designed, responsive email templates for all transactional and marketing use cases.
- 50 workflow presets — Ready-to-use automation workflows for common scenarios.
- Documentation — Comprehensive documentation covering installation, configuration, usage, and customization.
- Future updates — Free updates for the duration of your support period.
- Database seeders — Demo data seeders for quick testing and evaluation.

## Support Terms

Your purchase includes support from the development team under the following terms:

Term | Details
--- | ---
Initial support period | 6 months from the date of purchase
Extended support | Available for purchase to extend support to 12 months
Response time | Within 24-48 business hours
Support covers | Bug fixes, installation help, configuration guidance, and usage questions
Support does NOT cover | Custom feature development, third-party integrations, server administration, or design customization
Support channel | Ticket system via CodeCanyon or dedicated support email

## Refund Policy

Refund requests are handled according to the marketplace's refund policy (e.g., Envato Market Terms). Key points:

- Refunds may be granted if the product is materially different from its description or does not work as advertised.
- Refunds are not provided for change of mind, lack of expertise to use the product, or purchasing the wrong license type.
- If you purchased the Regular License but need the Extended License, you can upgrade by paying the difference. Contact support for assistance.
- Technical issues that can be resolved through support do not qualify for automatic refunds. Please contact support first.

## License Comparison

Feature | Regular | Extended
--- | --- | ---
Full source code | Yes | Yes
All features & modules | Yes | Yes
Free updates | Yes | Yes
Single domain installation | Yes | Yes
Charge end users | No | Yes
Run as SaaS | No | Yes
White-label branding | No | Yes
Resell to clients | No | Yes