# Introduction

> Ready to install? Skip ahead to the Installation Steps guide.

## About MailTrixy

MailTrixy is a modern AI-powered email bot and auto responder SaaS platform built with Laravel and Tailwind CSS. It provides a unified inbox for managing multiple email accounts, AI-powered auto replies using OpenAI, Anthropic Claude, and Google Gemini, multi-channel communication across WhatsApp, SMS, Telegram, Slack, and Live Chat, a full-featured CRM with contacts and deals pipeline, email campaigns, workflow automation, and team collaboration.

MailTrixy is designed to be the central hub for all customer communication. Whether you are a freelancer managing client emails, a support team handling helpdesk tickets, or a marketing team running email campaigns, MailTrixy brings everything together in one platform with intelligent AI assistance at every step.

The platform is built with clean architecture, professional UI, and scalable performance, making it ideal for startups, SaaS businesses, agencies, and customer-facing teams of any size.

## Who is it For?

- Freelancers & Solopreneurs: Manage all client emails from one inbox with AI-powered replies that save hours of manual work.
- Small & Medium Businesses: Centralize customer communication across email, WhatsApp, SMS, and live chat in a single dashboard.
- Customer Support Teams: AI-assisted responses, canned replies, and team assignment workflows to resolve tickets faster.
- Marketing Teams: Email campaigns with contact segmentation, open/click tracking, and detailed analytics.
- SaaS Companies: Multi-tenant workspaces with subscription plans and billing for running your own email SaaS.
- Agencies: Manage multiple client accounts with team workspaces and role-based access control.

## Use Cases

- Customer support & helpdesk
- Email marketing & campaigns
- Sales pipeline management
- Multi-channel customer communication
- AI-powered email auto-responding
- Team inbox & collaboration
- Lead management & CRM

## Technology Stack

- Backend: Laravel 12 (PHP 8.2+)
- Frontend: Livewire 3 + Alpine.js v3 + Tailwind CSS
- Database: MySQL 8.0+ / SQLite
- AI: OpenAI, Anthropic Claude, Google Gemini
- Email: IMAP/SMTP, Gmail OAuth, Outlook OAuth
- Channels: Twilio (SMS), WhatsApp Business API, Telegram Bot API, Slack API
- Queue: Database driver (configurable to Redis, SQS)
- Authentication: Laravel Sanctum
- Permissions: Spatie Laravel Permission
- Payment: Stripe, PayPal, Razorpay, Mollie, and more

## Key Advantages

- Modern Laravel Architecture: Clean, well-structured, and easy-to-customize code built on Laravel 12 with Livewire 3.
- AI-First Design: Built-in AI providers for smart replies, knowledge base context, tone adjustment, and multi-language support.
- Multi-Channel: Email, WhatsApp, SMS, Telegram, Slack, and Live Chat all managed from one unified dashboard.
- SaaS Ready: Multi-tenant workspaces with subscription billing, plan enforcement, and multi-currency support.
- Production Ready: Security hardened with two-factor authentication, AES-256 encryption, rate limiting, and CSP headers.
- High Performance: Queue-based processing, async email sync, real-time IMAP polling, and cached configurations for speed.

## Core Principles

- Security First: AES-256-CBC encryption for stored credentials, two-factor authentication, OAuth token management, CSRF protection, Content Security Policy headers, and rate-limited API endpoints.
- Performance: Queue-based async email sync, cached plan lookups, real-time IMAP IDLE connections, bulk database operations, and configurable parallel queue workers.
- Reliability: Exponential backoff on failed email syncs, webhook retry logic, graceful degradation when AI providers are unavailable, and comprehensive error logging.
- Scalability: Multi-tenant workspace isolation, configurable queue backends (Redis, SQS), horizontal scaling support, and plan-based resource limits per workspace.

## Feature Summary at a Glance

- 52 database models
- 45 admin controllers
- 68+ REST API endpoints
- 96 form request validators
- 38 authorization policies
- 12 payment gateway drivers
- 3 AI provider integrations
- 6 communication channels
- 78 database migrations
- 22 data seeders
- 14 queue jobs
- 18 middleware classes
- 185+ Blade & Livewire components

## What's Next?

Now that you have an overview of MailTrixy, here are the recommended next steps:

- Key Features — Explore all features in detail before installing.
- Server Requirements — Check that your hosting meets the minimum requirements.
- Installation Guide — Follow the step-by-step installer to get MailTrixy running in minutes.
- Unified Inbox — Start managing your email accounts right away.