# MailTrixy Documentation

### Documentation by "Media City"

- Product: MailTrixy – AI-Powered Email Bot & Auto Responder SaaS
- Version: 1.2
- Created: 21/04/2026
- Updated: 07/05/2026
- By: Media City
- mediacity.co.in
- Email: sudhirchechani@gmail.com

Thank you for choosing MailTrixy! This documentation covers every feature, configuration option, and integration available in the platform. For support, please contact us through CodeCanyon or email.

## What is MailTrixy?

MailTrixy is a comprehensive, self-hosted SaaS platform that combines email automation, CRM, deal pipeline management, and multi-channel communication into a single Laravel-powered application. It enables businesses to manage customer relationships, automate email workflows, run marketing campaigns, and leverage AI-powered replies — all from one unified inbox.

Built with a modern tech stack (Laravel 11, Livewire 3, Tailwind CSS) and designed for both shared hosting and enterprise VPS environments, MailTrixy is ideal for startups, agencies, and SaaS entrepreneurs who want to offer email automation as a service.

The platform ships with a multi-tenant architecture, robust subscription billing, and a powerful admin panel — making it ready for commercial deployment out of the box.

## Quick Overview

MailTrixy ships with 20 core modules covering every aspect of email automation and customer relationship management:

- Unified Inbox: Aggregate emails from Gmail, Outlook, IMAP, and custom SMTP into a single, searchable inbox
- Contacts & CRM: Full contact management with tags, custom fields, activity timeline, and import/export
- Deals & Pipeline: Visual Kanban board for sales pipeline with drag-and-drop deal stages
- Email Campaigns: Bulk email campaigns with scheduling, segmentation, open/click tracking, and A/B testing
- Workflow Automation: Visual workflow builder with triggers, conditions, delays, and actions (50 presets included)
- Email Templates: 52 professionally designed, responsive email templates with drag-and-drop editor
- Canned Responses: Reusable reply templates with dynamic variables for fast customer communication
- Analytics & Reports: Comprehensive dashboards for email performance, campaign metrics, and team productivity
- Team & Workspaces: Multi-workspace support with role-based access control and team collaboration
- Billing & Plans: Subscription management with 40+ payment gateways, usage metering, and plan limits
- AI-Powered Replies: Generate contextual email replies using OpenAI, Anthropic, Gemini, or Mistral
- Knowledge Base (RAG): Upload documents and FAQs so AI generates accurate, context-aware responses
- WhatsApp Integration: Send and receive WhatsApp messages alongside email conversations
- SMS (Twilio): SMS communication channel with delivery tracking
- Telegram & Slack: Connect Telegram bots and Slack workspaces as communication channels
- Live Chat Widget: Embeddable chat widget for real-time customer support on any website
- Admin Dashboard: Full admin panel with user management, system settings, and analytics
- Payment Gateways: 40+ gateways including Stripe, PayPal, Razorpay, Mollie, Paddle, and more
- REST API: Complete RESTful API with token authentication for third-party integrations
- Security: Two-factor authentication, GDPR compliance, encryption at rest, and audit logging

## Tech Stack

Layer | Technology
--- | ---
Backend | Laravel 12 (PHP 8.2+)
Frontend | Livewire 3, Alpine.js, Tailwind CSS
Database | MySQL 8.0+ / MariaDB 10.3+
Queue | Database driver (Redis optional)
Email Parsing | PHP IMAP, Webklex IMAP Client
AI Integration | OpenAI, Anthropic, Google Gemini, Mistral
Payments | 40+ gateways via modular driver system
Real-time | Laravel Broadcasting (Pusher / Reverb)
Storage | Local filesystem, Amazon S3, compatible providers

## Key Highlights

- 52 Email Templates: Professionally designed, mobile-responsive templates for every use case — onboarding, newsletters, transactional, marketing, and more
- 50 Workflow Presets: Pre-built automation workflows covering lead nurturing, welcome sequences, abandoned cart recovery, follow-ups, and re-engagement
- 40+ Payment Gateways: Stripe, PayPal, Razorpay, Mollie, Paddle, Paystack, Flutterwave, Mercado Pago, and dozens more with multi-currency support
- 4 AI Providers: OpenAI (GPT-4o), Anthropic (Claude), Google Gemini, and Mistral — switch between providers or use multiple simultaneously
- Multi-Tenant SaaS: Each workspace is fully isolated with its own contacts, deals, templates, and billing
- No Composer/NPM Required: All dependencies are pre-built and included in the download package
- Shared Hosting Compatible: Runs on any PHP 8.2 hosting — no Redis, Supervisor, or SSH required
- Web Installer: Browser-based setup wizard handles database, admin account, and initial configuration automatically