# Disclaimer

## General Disclaimer

MailTrixy is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement.

The developers and contributors of MailTrixy shall not be held responsible for:

- Any data loss resulting from software errors, server failures, or improper configuration
- Security breaches that occur due to misconfiguration, outdated dependencies, or failure to apply recommended security settings
- Server downtime or service interruptions caused by hosting environment issues
- Any direct, indirect, incidental, or consequential damages arising from the use or inability to use the software

Users are strongly encouraged to maintain regular backups and follow the security best practices outlined in the documentation.

## Third-Party Services

MailTrixy integrates with various third-party services to provide its full range of features. These integrations are subject to their own terms of service and privacy policies:

- Email Providers - Gmail, Outlook, and custom IMAP/SMTP servers are connected via OAuth or direct credentials. Email data is synced and stored on your server. Each provider operates under their own terms of service and data handling policies.
- AI Providers - OpenAI, Anthropic Claude, and Google Gemini are used for AI-powered features such as smart replies, email summarization, and knowledge base queries. API calls are subject to each provider's usage policies, rate limits, and pricing. MailTrixy sends conversation context to these providers to generate responses.
- Payment Gateways - Stripe, PayPal, Razorpay, Mollie, Paystack, Flutterwave, and other payment processors each operate under their own merchant agreements and terms of service. MailTrixy acts as an intermediary and does not store or process payment card data directly.
- SMS/Voice Providers - Twilio and Vonage are used for SMS and voice channel integrations. Usage is subject to their respective terms, pricing, and compliance requirements (e.g., A2P 10DLC registration for US numbers).
- Messaging Platforms - WhatsApp Business API, Telegram Bot API, and Slack API integrations are governed by their respective platform policies. Usage must comply with each platform's messaging guidelines and acceptable use policies.

## Data Responsibility

As the operator of a MailTrixy installation, you bear full responsibility for:

- Data Backups - Regularly backing up your database and storage files. MailTrixy does not provide automated off-site backup functionality.
- Server Security - Securing your server environment, including keeping the operating system, PHP, and all dependencies up to date with the latest security patches.
- Regulatory Compliance - Ensuring your use of MailTrixy complies with applicable data protection regulations, including but not limited to:
  - GDPR (General Data Protection Regulation) for users in the European Union
  - CCPA (California Consumer Privacy Act) for users in California
  - CAN-SPAM Act for commercial email in the United States
  - LGPD (Lei Geral de Protecao de Dados) for users in Brazil
  - Any other local, national, or international data protection laws applicable to your jurisdiction
- SSL/TLS Configuration - Ensuring your server uses valid HTTPS certificates to protect data in transit, especially given that email credentials and conversation data are handled by the platform.

## Email Content

MailTrixy provides tools for managing, sending, and organizing email communications. The platform does not claim ownership of any content created or sent by users.

Users are solely responsible for:

- Ensuring all email content complies with applicable anti-spam laws (CAN-SPAM, GDPR, CASL, etc.)
- Obtaining proper consent from recipients before sending marketing or bulk emails
- Providing clear unsubscribe mechanisms in all commercial communications
- Ensuring email content does not violate any applicable laws, regulations, or third-party rights
- Complying with the acceptable use policies of connected email providers (Gmail, Outlook, etc.)

The platform operator should implement appropriate content policies and compliance practices as required by their jurisdiction and the jurisdictions of their recipients.

## Disclaimer: GDPR Compliance

This software product is provided as-is and may include features designed to assist with data management and compliance efforts. However, we do not guarantee that all features or functionalities of this product meet the requirements of the General Data Protection Regulation (GDPR) or other data protection laws.

By purchasing, downloading, or using this software, you acknowledge and agree to the following:

- No Guarantee of Full GDPR Compliance: While this product may include tools or options related to GDPR compliance, it is not certified as fully compliant with GDPR or any other data protection regulations.
- Client Responsibility: It is the responsibility of the client (you) to evaluate, configure, and use the software in a manner that aligns with your specific legal obligations.
- Third-Party Verification: We recommend conducting an independent review and testing of the software to confirm its suitability for your GDPR or data protection compliance needs.
- Consult Legal Professionals: We strongly advise consulting with legal or data protection experts to understand your obligations and ensure proper compliance with GDPR or any other applicable laws.

The developer/seller of this product is not liable for any direct or indirect issues, claims, fines, or legal consequences arising from the use, misuse, or non-compliance of this software with GDPR or similar regulations.

By proceeding to purchase or use this product, you agree that it is your sole responsibility to address and ensure compliance with relevant data protection laws, and you release the developer/seller from any associated liability.

## General Use Disclaimer

Please be advised that it is the client's responsibility to conduct comprehensive testing of the project in both technical and non-technical aspects before making it live. We emphasize the importance of ensuring that all functionalities, integrations, and performance metrics meet your requirements and standards prior to deployment. We shall not be held responsible for any issues, errors, or discrepancies that arise after the project has gone live, including those that impact performance, functionality, or overall system operation.

Please note that we are not responsible for any kind of data loss or server crashes that may occur during the installation, updating, bug fixing, use, or maintenance of our software. We strongly recommend that all users take comprehensive backups of their data and server settings before sharing cPanel/Plesk Panel/FTP/SFTP/Cyber Panel/AA Panel/PhpMyAdmin, Server details or making any changes to their server configuration. By providing Server details or any other sensitive access credentials, you acknowledge and agree that you do so at your own risk, and it is your responsibility to ensure that your data is backed up and secure.

The user is solely responsible for ensuring their server environment is secure and properly configured. This includes applying necessary updates, monitoring for vulnerabilities, and using recommended security practices. Any third-party services, including hosting providers, are the responsibility of the user, and we are not liable for their performance, billing, or associated issues.

We are not liable for any losses, including but not limited to:

- Bandwidth overages or additional charges
- Data loss or corruption
- Server provider billing disputes
- Issues arising from phishing or other malicious activities
- Downtime
- Security breaches
- Conflicts with third-party plugins, themes, or scripts

The product provided is sold "as-is" without any warranties, express or implied. While we strive to deliver high-quality and reliable software, we do not guarantee that the software will be free of errors, bugs, or vulnerabilities. By using this software, you acknowledge and agree that you are solely responsible for how you implement, configure, and use it. We are not liable for any damages, losses, or issues resulting from the use or misuse of the software. We do not warrant that the software will meet your specific requirements or that it will be compatible with all environments or platforms.

### API Key Security

MailTrixy stores API keys for AI providers (OpenAI, Anthropic, Gemini), email services, payment gateways, and messaging platforms (Twilio, WhatsApp, Telegram, Slack). It is the user's responsibility to:

- Keep all API keys secure and never expose them publicly
- Use environment variables (`.env` file) for storing sensitive credentials
- Restrict API key permissions to the minimum required scope
- Rotate API keys periodically and immediately if a breach is suspected
- Monitor API usage dashboards for unusual activity

We are not responsible for any charges, data exposure, or service disruptions resulting from compromised, leaked, or mismanaged API keys.

### OpenAI APIs

MailTrixy integrates with OpenAI APIs for features such as AI-powered reply generation, email summarization, sentiment analysis, and knowledge base queries. By using these features, you agree to OpenAI's Terms of Use and Usage Policies. Email conversation context may be sent to OpenAI's servers to generate responses. We are not responsible for how OpenAI processes, stores, or uses this data. Users should review OpenAI's data handling practices and ensure compliance with their own privacy obligations.

### Twilio APIs

MailTrixy integrates with Twilio for SMS and voice channel capabilities. By using these features, you agree to Twilio's Terms of Service and Acceptable Use Policy. You are responsible for complying with all applicable telecommunications regulations, including obtaining proper consent for SMS marketing, registering for A2P 10DLC (US), and adhering to carrier filtering guidelines. We are not responsible for message delivery failures, Twilio account charges, or compliance violations.

### Envato API

MailTrixy uses the Envato API for license verification and update checks. By using MailTrixy, you agree to Envato's Terms of Service. We are not responsible for any issues arising from Envato API downtime, changes to their API, or license verification failures.

### Prohibited Uses

You agree not to use this software for any unlawful, illegal, or unauthorized purpose, including but not limited to:

- Sending unsolicited spam or bulk email without proper consent
- Hacking, phishing, or spreading malware
- Infringing on copyrights, trademarks, or other intellectual property
- Violating privacy laws or data protection regulations
- Hosting or distributing offensive, defamatory, or harmful content